This policy explains how Bone Health Practice Ltd collects and uses personal data when you use this website, submit a form, or sign up to receive emails.

Bone Health Practice Ltd is the data controller.

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Registered address:
Blundells, Rudd Lane, Timsbury, Romsey, Hampshire, SO51 0NU

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Contact email:
hello@bonehealthpractice.com

The data collected depends on how you use the site.

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Contact and enquiry forms

When you contact the practice or request a discovery call, the following data may be collected:

• First name and last name

• Email address

• Phone number (discovery call only)

• Message content

• Information about your enquiry, including what prompted your request and your availability

Email sign up

For newsletter and waitlist sign up:

• Email address

• First name (waitlist only)

Website usage data

Collected automatically through analytics tools:

• IP address

• Browser and device information

• Pages visited

• Time spent on pages

Your data is used in specific, limited ways.

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• Enquiries and contact: To respond to messages and handle your request.

• Discovery calls: To review your request and arrange a suitable time to speak.

• Newsletter: To send ongoing emails about bone health content, resources, and updates.

• Waitlist: To send a small number of emails related to the bone health guide launch.

• Website analytics: To understand how the site is used and improve content and structure.

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Your data is not used for unrelated marketing or shared with third parties for their own purposes.

Under UK GDPR, data is processed using the following bases:

• Consent: For newsletter sign up and waitlist emails

• Legitimate interest: For responding to enquiries and managing communication

• Consent and legitimate interest: For analytics, depending on cookie settings

Newsletter

• Uses double opt-in

• You must confirm your subscription before receiving emails

• You can unsubscribe at any time using the link in any email

Waitlist

• Uses single opt-in

• You will receive a limited number of emails related to the guide launch

• These emails stop after the launch period

You will not be added to the newsletter unless you explicitly subscribe.

This website is not designed to collect health or medical information through forms.

You should not include sensitive health details in messages or form submissions.

If health information is shared, it will only be used to respond to your enquiry and will not be stored or used for any other purpose.

All data is stored using Wix’s secure infrastructure.

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Wix may store data on servers located outside the UK or EEA. Where this happens, appropriate safeguards are in place to protect your data.

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Reasonable technical and organisational measures are used to prevent unauthorised access, loss, or misuse.

Data is kept only as long as needed for its purpose.

• Contact and enquiry data: typically up to 24 months

• Discovery call requests: up to 24 months

• Newsletter data: until you unsubscribe

• Waitlist data: until the launch period ends, or longer if you choose to stay subscribed

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Data may be retained longer where required for legal or administrative reasons.

Under UK GDPR, you have the right to:

• Access your data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict how your data is used

• Object to processing based on legitimate interest

• Withdraw consent at any time

• Request a copy of your data

To exercise these rights, contact:
hello@bonehealthpractice.com

You also have the right to complain to the
Information Commissioner’s Office
if you believe your data has been handled incorrectly.

Personal data is processed through:

• Wix

• Google Analytics

These providers process data on behalf of Bone Health Practice Ltd.

No additional third-party data sharing takes place.

This website uses cookies. Full details are set out in the Cookie Policy below.

This policy may be updated where needed to reflect changes in the website, services, or legal requirements.